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Volunteers of America Delaware Valley COVID-19 Response and Updates

New Policies and Procedures Have Been Instituted to Minimize Impacts and Protect Clients and Staff

A Message from Our President and CEO

Volunteers of America Delaware Valley holds the essential responsibility of ensuring the health and safety of all clients and staff. With this commitment in mind, our organization has been working tirelessly over the past two weeks to prepare for and minimize the risks associated with Novel Coronavirus COVID-19.

Our mission of bringing real, lasting solutions to the most vulnerable populations in our community will certainly be challenged as we confront the COVID-19 pandemic.

All of our clients continue to depend on Volunteers of America Delaware Valley to provide more than 40 outcome-driven assistance programs on a daily basis – from homelessness, reentry, veterans assistance and affordable housing services to specialized programs for individuals with addiction, traumatic brain injury and/or intellectual disabilities. Just as Volunteers of America as an organization has been doing since its inception in 1896, we, too, will creatively adapt and innovate to meet the ongoing needs of our clients.

We assure you that Volunteers of America Delaware Valley’s strategic planning regarding COVID-19 is both comprehensive and client-centered, and that our operations plan has the appropriate contingencies in place to ensure continuity of quality client care. Despite the many challenges resulting from the continued spread of COVID-19, our organization remains committed to providing our clients with an environment that is conducive to their physical, mental, and emotional health, as well as their recovery and change plan.

Our staff and programs continue to communicate routinely with federal, state, and local authorities to address the evolving needs of the populations we serve and the precautions we must take as an organization. We have instituted new screening and preventative measures, reallocated staff, and increased sanitization at all our facilities. Additionally, we continue to follow and implement industry best-practices including pandemic disease containment protocol to prevent the exposure of clients or staff to COVID-19.

We are confident in our preparation plans and our staff are working diligently during this fluid and ever-shifting pandemic situation to ensure our clients receive the services they need.

Thank you for your continued support of Volunteers of America Delaware Valley and our efforts to safely serve individuals, families, and communities during this trying time. Now more than ever, your support allows us to Give Hope to those in need.

Stay safe,

Daniel L. Lombardo
President and CEO
Volunteers of America Delaware Valley


Help is needed now more than ever. Please consider making a donation today to support those most impacted by COVID-19: our veterans, seniors, and the homeless.

Program and Service Updates

Updated - October 7, 2020

Agency-wide Policies

  • All staff and program participants are required to wear masks and other types of proper PPE when needed in any common area or shared workspaces. Staff and program participants will be provided PPE as needed. However, individuals who cannot wear a mask due to a medical condition (including children under the age of 2 years per CDC guidance) are not required to wear one but must adhere to social distancing guidelines.
  • Regular COVID-19 health screenings and temperature checks with non-contact thermometers are administered upon entering program facilities daily for all staff and clients and during all new client intakes. Results are reported as required by program protocols and to external stakeholders.
  • We ask that all staff who do not feel well, who have had possible exposure to COVID-19, who are symptomatic or who are otherwise concerned about returning to the workplace to communicate this information to their supervisor and take time off from work and/or work remotely if possible. Testing is strongly encouraged.
  • Every facility and all vehicles are being fully-cleaned multiple times each day.
  • No visitors are allowed to enter any residential and administrative facility until further notice.
  • VOADV is temporarily not accepting volunteers.
  • Additional program-specific impacts and changes are outlined below.

Donation Drive

  • VOADV is accepting donated items every Thursday from 11:30 a.m. to 2:30 p.m. at our Collingswood office – 235 White Horse Pike, West Collingswood.
  • We are asking for items such as hand sanitizer, Clorox wipes, antibacterial cleaning spray, disposable gloves, bottled water, diapers, baby wipes, non-perishable packaged food and drinks, baby food, and more.
  • You may drop-off these items through our “contact-free” drop-off zone, as we continue to adhere to recommended social distancing policies.

Administrative Offices
Camden Office: 531 Market Street, Camden
Collingswood Office: 235 White Horse Pike, Collingswood

  • No visitors/non-VOADV staff will be allowed to enter the offices until further notice.
  • Our offices will remain open for business by phone during our normal hours: Monday through Friday, 9:00 am – 5:00 pm.

Homeless Services (Emergency Shelters & Transitional Housing)

Agape House: 122-128 E. Main Street, Somerville
Aletha R. Wright “Vision of Hope” Shelter: 271 Atlantic Ave, Camden
Amani House: 518 Martin Luther King Jr Blvd, Trenton
Anna Sample Complex: 408 Line St, Camden
Eleanor Corbett House: 355 Union St, Glassboro
Home for the Brave: 271 Atlantic Avenue, Camden

  • All new intakes are screened with a COVID-19 health questionnaire before admission.
  • COVID-19 health screenings continue to be completed on staff and clients regularly during the course of the day.
  • Clients experiencing COVID-19 symptoms will be isolated from common areas and/or transported to a medical facility for treatment and recovery.
  • Additional hand sanitizing stations have been added throughout facilities with a focus on high traffic areas.

Behavioral Health and Reentry Services

Addiction Treatment Program (ATP) (for Residential & Out-Patient): 510 Liberty Street
PROMISE
(Program for Returning Offenders with Mental Illness Safely and Effectively)
Male participants: 510 Liberty Street, Camden
Female participants: 509 Cooper Street, Camden

  • All new intakes are screened with a COVID-19 health questionnaire upon entry.
  • Existing clients are also administered a COVID-19 health screening daily, with results being reported.
  • All new residential clients will complete a nursing screen and be scheduled for a physical via the local primary care physician’s office within 5 days of admission.
  • Pending medical clearance, any client exhibiting COVID-19 symptoms will be placed into separate sleeping quarters, eating areas, and treatment space.
  • All participants requesting transportation will be administered COVID-19 health screenings and temperature checks before boarding a VOADV vehicle. Transportation will be limited.
  • Client visitation is suspended indefinitely.

Community Resource Center (CRC)

101 S. 17th Street, Camden

  • All clients must are screened with a COVID-19 health questionnaire, with results being reported twice daily to parole.
  • Anyone presenting with a temperature 100.4 or higher, any COVID symptoms, and/or knowingly been in contact with someone with COVID is not permitted into the building.
  • High traffic areas being cleaned at least hourly.

Residential Community Release Programs (RCRPs)

Hope Hall: 676 Fairview Street, Camden
Fletcher House: 517 Penn Street, Camden
Garrett House: 509 Cooper Street, Camden

  • All new intakes are screened with a COVID-19 health questionnaire before admission.
  • Additional hand sanitizing stations have been added throughout the facility with a focus on high traffic areas.
  • In-person meetings are limited as much as possible.
  • All client visitation and furloughs are suspended indefinitely.
  • All in-home case management is on a case by case basis and following all protocols related to the use of masks and social distancing.
  • Cathedral Kitchen services continue to function as normal and deliver meals to the door.

Family Violence Prevention Program (FVPP)

Camden County: 101 S. 17th Street, Camden
Burlington County: 200 Campbell Drive, Suite 103, Willingboro

  • All clients must be screened with a COVID-19 health questionnaire daily.
  • Anyone presenting with a temperature 100.4 or higher, any COVID symptoms, and/or knowingly been in contact with someone with COVID is not permitted into the building.
  • The facility is cleaned daily with high traffic areas being cleaned at least hourly.

Safe Return and Navigational Resource Centers

Atlantic County: 26 S. Pennsylvania Ave, Atlantic City
Camden County: 1812 Federal Street, Camden
Tri-County (Gloucester, Salem, Cumberland): 900 Holly Dell Court, Sewell

  • Hours of operation change by location.
  • All participants requesting transportation will be administered COVID-19 health screenings and temperature checks before boarding a VOADV vehicle. Transportation will be limited.

Affordable and Senior Housing

Homestead at Harmony: 400 Harmony Rd, Gibbstown
Lindenwold Towers: 611 S Emerson St, Lindenwold
Waterfront Village: 100 Maud Booth Court, Bordentown
Brittin Village: 3911 Federal St, Pennsauken Township
The Lofts at 2601 N. Broad: 2601 N. Broad Street, Philadelphia
Chance II: 35 Somerset Street, Somerville, NJ
Christine’s Corner: 650-652 State Street, Camden, NJ
Leavenhouse Community: 644 State Street, Camden, NJ

  • Leasing offices are closed to the public and will operate BY APPOINTMENT ONLY.
  • All buildings undergo daily cleaning and sanitizing of all entryways, laundry rooms, offices, and shared restrooms.
  • Use of spaces for community events and use of the common areas is prohibited at this time.
  • Visitation and access to the facilities is restricted until further notice.

Resident’s Message: All residents are encouraged to practice “social distancing” protocols suggested by the CDC, including avoiding large crowds and keeping a 6ft distance between you and other persons. In addition, the CDC suggests all senior residents prepare by taking the following precautions to reduce your risk of getting sick with the disease:

  • Stock up on medical and food supplies that will last you at least two weeks.
  • Take precautions to keep space between yourself and others.
  • When you go out in public, keep away from others who are sick, limit close contact and wash your hands often and cover your face with a mask.
  • Avoid crowds as much as possible.
  • Stay home as much as possible to further reduce your risk of being exposed.

Specialized Services

ISSI/Phase II: 2601 N. Broad Street, Philadelphia
Neurocognitive Disorder Program: Scattered sites across Philadelphia
Intellectual Disability Services (IDS): Scattered sites across Philadelphia

  • Specialized services are residential and all staff is required to follow agency policies related to safety procedures outlined by the CDC and reporting requirements set by the State of Pennsylvania and City of Philadelphia. No visitors are permitted at this time.

Stay Informed

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