Volunteers of America Delaware Valley COVID-19 Response and Updates

New Policies and Procedures Have Been Instituted to Minimize Impacts and Protect Clients and Staff

A Message from Our President and CEO

Volunteers of America Delaware Valley holds the essential responsibility of ensuring the health and safety of all clients and staff. With this commitment in mind, our organization has been working tirelessly to minimize the risks associated with COVID-19.

Our mission of bringing real, lasting solutions to the most vulnerable populations in our community will certainly be challenged as we confront the COVID-19 pandemic.

All of our clients continue to depend on Volunteers of America Delaware Valley to provide more than 40 outcome-driven assistance programs on a daily basis – from homelessness, reentry, veterans assistance and affordable housing services to specialized programs for individuals with addiction, traumatic brain injury and/or intellectual disabilities. Just as Volunteers of America as an organization has been doing since its inception in 1896, we, too, will creatively adapt and innovate to meet the ongoing needs of our clients.

We assure you that Volunteers of America Delaware Valley’s strategic planning regarding COVID-19 is both comprehensive and client-centered, and that our operations plan has the appropriate contingencies in place to ensure continuity of quality client care. Despite the many challenges resulting from the continued spread of COVID-19, our organization remains committed to providing our clients with an environment that is conducive to their physical, mental, and emotional health, as well as their recovery and change plan.

Our staff and programs continue to communicate routinely with federal, state, and local authorities to address the evolving needs of the populations we serve and the precautions we must take as an organization. We have instituted new screening and preventative measures, reallocated staff, and increased sanitization at all our facilities. Additionally, we continue to follow and implement industry best-practices including pandemic disease containment protocol to prevent the exposure of clients or staff to COVID-19.

We are confident in our preparation plans and our staff are working diligently during this fluid and ever-shifting pandemic situation to ensure our clients receive the services they need.

Thank you for your continued support of Volunteers of America Delaware Valley and our efforts to safely serve individuals, families, and communities during this trying time. Now more than ever, your support allows us to Give Hope to those in need.

Stay safe,

Daniel L. Lombardo
President and CEO
Volunteers of America Delaware Valley

Help is needed now more than ever. Please consider making a donation today to support those most impacted by COVID-19: our veterans, seniors, and the homeless.

Program and Service Updates

Agency-wide Policies

  • All staff and program participants are required to wear masks and other types of proper PPE when needed in any common area or shared workspaces. Staff and program participants will be provided PPE as needed. However, individuals who cannot wear a mask due to a medical condition (including children under the age of 2 years per CDC guidance) are not required to wear one but must adhere to social distancing guidelines.
  • Regular COVID-19 health screenings and temperature checks with non-contact thermometers are administered upon entering program facilities. Results are reported as required by program protocols and to external stakeholders.
  • We ask that all staff who do not feel well, who have had possible exposure to COVID-19, who are symptomatic or who are otherwise concerned about returning to the workplace to communicate this information to their supervisor and take time off from work and/or work remotely if possible. Testing is strongly encouraged.
  • VOADV is temporarily not accepting volunteers.
  • Additional program-specific impacts and changes are outlined below.

Donation Drive

  • VOADV is accepting donated items every Thursday from 11:00 a.m. to 3:00 p.m. at our Collingswood office – 235 White Horse Pike, West Collingswood.
  • We are asking for items such as hand sanitizer, Clorox wipes, antibacterial cleaning spray, disposable gloves, bottled water, diapers, baby wipes, non-perishable packaged food and drinks, baby food, and more.

Administrative Offices
Camden Office: 531 Market Street, Camden
Collingswood Office: 235 White Horse Pike, Collingswood

  • Our offices will remain open for business by phone during our normal hours: Monday through Friday, 9:00 am – 5:00 pm.

    • Homeless Services (Emergency Shelters & Transitional Housing)

    Agape House: 122-128 E. Main Street, Somerville
    Aletha R. Wright “Vision of Hope” Shelter: 271 Atlantic Ave, Camden
    Amani House: 518 Martin Luther King Jr Blvd, Trenton
    Anna Sample Complex: 408 Line St, Camden
    Eleanor Corbett House: 355 Union St, Glassboro
    Home for the Brave: 271 Atlantic Avenue, Camden

    • All new intakes are screened with a COVID-19 health questionnaire before admission.

    • The COVID-19 health screenings are no longer completed throughout the day on staff and clients, unless someone reports feeling ill. In that case they are screened and referred accordingly. Referrals /recommendations would include allowing sick staff to go home and residents are assisted with making medical appointments and encouraged to isolate until that time and after seeking medical care.

    • Clients experiencing COVID-19 symptoms will be isolated from common areas and/or transported to a medical facility for treatment and recovery.

    • Additional hand sanitizing stations have been added throughout facilities with a focus on high traffic areas.

    Behavioral Health and Reentry Services

    Addiction Treatment Program (ATP) (for Residential & Out-Patient): 510 Liberty Street
    PROMISE     (Program for Returning Offenders with Mental Illness Safely and Effectively)
    Male participants: 510 Liberty Street, Camden
    Female participants: 509 Cooper Street, Camden

    • All new intakes are screened with a COVID-19 health questionnaire upon entry.
    • Existing clients are also administered a COVID-19 health screening, with results being reported as required.
    • All new residential clients will complete a nursing screen and be scheduled for a physical via the local primary care physician’s office within 5 days of admission.
    • Pending medical clearance, any client exhibiting COVID-19 symptoms will be placed into separate sleeping quarters, eating areas, and treatment space.
    • All participants requesting transportation will be administered COVID-19 health screenings and temperature checks before boarding a VOADV vehicle. Transportation will be limited.
    • Client visitation is suspended indefinitely.

    Community Resource Center (CRC)

    101 S. 17th Street, Camden

    • All clients are screened with a COVID-19 health questionnaire, with results being reported as required.
    • Anyone presenting with a temperature 100.4 or higher, any COVID symptoms, and/or knowingly been in contact with someone with COVID is not permitted into the building.
    • High traffic areas being cleaned at least frequently.

    Residential Community Release Programs (RCRPs)

    Hope Hall: 676 Fairview Street, Camden
    Fletcher House: 517 Penn Street, Camden
    Garrett House: 509 Cooper Street, Camden

    • All new intakes are screened with a COVID-19 health questionnaire before admission.
    • Additional hand sanitizing stations have been added throughout the facility with a focus on high traffic areas.
    • In-person meetings are limited as much as possible.
    • Please contact the program for visiting days/hours and requirements.
    • All in-home case management is on a case by case basis and following all protocols related to the use of masks and social distancing.
    • Cathedral Kitchen services continue to function as normal and deliver meals to the door.
    • Garrett House now has outdoor visitations which needs to be pre-approved due to restrictions in number of visitors - a total of 4 residents and 16 visitors per say. 
    • Garrett House residents are now able to go to work or school on a phase system. 
    • Hope Hall now has outdoor visitation which require pre-approved due to restrictions in number of visitors – Residents can have 2 visitors 2 times a week with a maximum of 10 total visitors to the facility per day.
    • Hope Hall residents are able to attend school and work in accordance with policy.

    Family Violence Prevention Program (FVPP)

    Camden County: 101 S. 17th Street, Camden
    Burlington County: 200 Campbell Drive, Suite 103, Willingboro

    • All clients are screened with a COVID-19 health questionnaire.
    • Anyone presenting with a temperature 100.4 or higher, any COVID symptoms, and/or knowingly been in contact with someone with COVID is not permitted into the building.
    • The facility is cleaned daily with high traffic areas being cleaned at least hourly.

    Safe Return and Navigational Resource Centers

    Atlantic County: 26 S. Pennsylvania Ave, Atlantic City
    Camden County: 1812 Federal Street, Camden
    Tri-County (Gloucester, Salem, Cumberland): 60 E. Commerce, Bridgeton
    Trenton (Mercer): 226 W. State Street, Trenton

    • Hours of operation change by location.
    • All participants requesting transportation will be administered COVID-19 health screenings and temperature checks before boarding a VOADV vehicle. Transportation will be limited.

    Affordable and Senior Housing

    Homestead at Harmony: 400 Harmony Rd, Gibbstown
    Lindenwold Towers: 611 S Emerson St, Lindenwold
    Waterfront Village: 100 Maud Booth Court, Bordentown
    Brittin Village: 3911 Federal St, Pennsauken Township
    The Lofts at 2601 N. Broad: 2601 N. Broad Street, Philadelphia
    Chance II: 35 Somerset Street, Somerville, NJ
    Christine’s Corner: 650-652 State Street, Camden, NJ
    Leavenhouse Community: 644 State Street, Camden, NJ

    • Leasing offices will operate by appointment only.
    • All buildings undergo frequent cleaning and sanitizing of all entryways, laundry rooms, offices, and shared restrooms.
    • As of August 1,2021 the community events in the community room will be open during normal business hours. We ask that residents and guest adhere to wearing a mask and keeping proper distance. If you or your guest have tested positive or exhibited any symptoms of the Covid-19 Virus or have been in contact with someone who has tested positive, we ask that you not use the Community Room at this time.
    • Visitation and access to the facilities is permitted as long as guests are visiting with the resident in their unit and they accompany the guest out when they leave. We are enforcing that a mask shall be worn by all guests and visitors while in all common areas as they enter the front door. This includes, elevators, foyers, stair towers and hallways.

    Specialized Services

    ISSI/Phase II: 2601 N. Broad Street, Philadelphia
    Neurocognitive Disorder Program: Scattered sites across Philadelphia
    Intellectual Disability Services (IDS): Scattered sites across Philadelphia

    • Specialized services are residential and all staff is required to follow agency policies related to safety procedures outlined by the CDC and reporting requirements set by the State of Pennsylvania and City of Philadelphia. 

    Stay Informed

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