Volunteers of America Delaware Valley COVID-19 Response and Updates

New Policies and Procedures Have Been Instituted to Minimize Impacts and Protect Clients and Staff

A Message from Our President and CEO

Volunteers of America Delaware Valley holds the essential responsibility of ensuring the health and safety of all clients and staff. With this commitment in mind, our organization has been working tirelessly over the past two weeks to prepare for and minimize the risks associated with Novel Coronavirus COVID-19.

Our mission of bringing real, lasting solutions to the most vulnerable populations in our community will certainly be challenged as we confront the COVID-19 pandemic.

All of our clients continue to depend on Volunteers of America Delaware Valley to provide more than 40 outcome-driven assistance programs on a daily basis – from homelessness, reentry, veterans assistance and affordable housing services to specialized programs for individuals with addiction, traumatic brain injury and/or intellectual disabilities. Just as Volunteers of America as an organization has been doing since its inception in 1896, we, too, will creatively adapt and innovate to meet the ongoing needs of our clients.

We assure you that Volunteers of America Delaware Valley’s strategic planning regarding COVID-19 is both comprehensive and client-centered, and that our operations plan has the appropriate contingencies in place to ensure continuity of quality client care. Despite the many challenges resulting from the continued spread of COVID-19, our organization remains committed to providing our clients with an environment that is conducive to their physical, mental, and emotional health, as well as their recovery and change plan.

Our staff and programs continue to communicate routinely with federal, state, and local authorities to address the evolving needs of the populations we serve and the precautions we must take as an organization. We have instituted new screening and preventative measures, reallocated staff, and increased sanitization at all our facilities. Additionally, we continue to follow and implement industry best-practices including pandemic disease containment protocol to prevent the exposure of clients or staff to COVID-19.

We are confident in our preparation plans and our staff are working diligently during this fluid and ever-shifting pandemic situation to ensure our clients receive the services they need.

Thank you for your continued support of Volunteers of America Delaware Valley and our efforts to safely serve individuals, families, and communities during this trying time. Now more than ever, your support allows us to Give Hope to those in need.

Stay safe,

Daniel L. Lombardo
President and CEO
Volunteers of America Delaware Valley


Resources for the most vulnerable people are needed now more than ever. Any contribution can make a difference - please consider making a donation today.

Program and Service Updates

Updated - April 1, 2020

Administrative Office

  • No visitors/non-VOADV staff will be allowed to enter the offices until further notice
  • Our offices will remain open for business by phone during our normal hours at this time
    Monday through Friday, 9:00 am – 5:00 pm

Impacted Offices
Camden Office: 531 Market Street, Camden
Collingswood Office: 235 White Horse Pike, Collingswood

Homeless Services (Emergency Shelters & Transitional Housing)

  • No visitors are allowed to enter the facilities until further notice
  • All new intakes, VOADV staff and clients must be screened prior to entering any facility
  • Residents are required to follow recommendations by the local health department, the Governor's Executive Order 107, and any shelter-in-home orders. Special permission is granted for individuals that have been deemed essential by their employer and in other limited cases. Residents that leave without prior clearance will be determined to be discharged by the shelter.
  • Anyone with a temperature of 100F or greater will be sent to a medical clinic/ER
  • Additional hand sanitizing stations have been added throughout the facility with a focus on high traffic areas
  • Each facility and all vehicles are being fully-cleaned multiple times each day
  • All in-home case management has been suspended and non-essential staff are telecommuting

Impacted Facilities
Agape House
Aletha R. Wright “Vision of Hope” Shelter
Amani House
Anna Sample Complex
Eleanor Corbett House
Home for the Brave

Navigational Resource Center

  • Ceased outreach at public transportation facilities in Camden and Atlantic counties – rapid response will be provided for by law enforcement
  • Office encounters are being screened prior to entering common areas in a temporary waiting area near the main entrance
  • Increased cleaning for common areas, office and vehicles 
  • Street encounters will be screened prior to boarding to a VOADV vehicle
  • New participant intakes in Atlantic City will be performed at the satellite office to limit exposure to individuals at the main office
  • Staff are assisting Atlantic City Housing Authority to deliver meals to seniors housed in Atlantic City
  • Atlantic County - Regular hours of operation will remain in effect at both the main and satellite offices, Monday - Friday, 6:00 am - 6:00 pm
  • Camden County - Hours of operation are reduced, Monday – Friday, 7:00 am – 6:00 pm

Impacted Offices
Atlantic County: 26 S. Pennsylvania Ave, Atlantic City
Camden County: 1812 Federal Street, Camden

Reentry Services

  • All program visitors and new intakes must complete a pre-screen survey upon entry
  • All residential clients will complete a nursing screen and be scheduled for a physical via the local primary care physician’s office within 5 days of admission
  • Pending medical clearance, any client exhibiting symptoms will be placed into separate sleeping quarters, eating areas and treatment space
  • All participants requesting transportation will be screened prior to boarding a VOADV's vehicle, transportation will be limited
  • Client visitation is suspended for thirty days
  • All clients must complete a pre-screen survey daily, with results being reported to NJDOC
  • All clients and employees must also undergo a thermometer to test for elevated fever
  • The Community Resource Center is closed until April 20, 2020

Impacted Programs
Addiction Treatment Program (ATP) (for Residential & Out-Patient): 510 Liberty Street, Camden 
PROMISE
(Program for Returning Offenders with Mental Illness Safely and Effectively)
     Male participants: 510 Liberty Street, Camden
     Female participants: 509 Cooper Street, Camden
Community Resource Center
(CRC): 101 S. 17th Street, Camden

Residential Community Release Programs (RCRPs)

  • All program visitors and new intakes must complete a pre-screen survey upon entry
  • Additional hand sanitizing stations have been added throughout the facility with a focus on high traffic areas
  • All clients must answer a pre-screen survey daily, with results being reported to the funding source
  • All clients and employees must have body temperature tested daily for fever
  • In-person meetings will be limited as much as possible
  • All client visitation and furloughs are suspended for thirty days
  • All in-home case management has been suspended and non-essential staff are telecommuting
  • Cathedral Kitchen services continue to function as normal but are prepared to reduce services and provide a 14 day stock pile of non-perishable, microwavable and frozen food items
  • NJDOC has ordered the suspension of all work release programs 

Impacted Facilities
Hope Hall: 676 Fairview Street, Camden
Fletcher House
: 517 Penn Street, Camden
Garrett House
: 509 Cooper Street, Camden

Safe Return

  • Hours of operation will remain 6:00 am – 6:00 pm
  • All participants will be screened prior to entering main parts/common areas in the offices
  • All participants requesting transportation, to include those engaged through community outreach, will be screened prior to boarding a VOADV vehicle
  • Increasing staff assigned to the satellite office as services can be offered to the community
  • All new intakes are being screened at the satellite office with all possible services offered at that location

Impacted Offices
Atlantic County: 26 S. Pennsylvania Ave, Atlantic City
Camden County: 1812 Federal Street, Camden
Trenton: 226 W. State Street, Trenton
Tri-County (Gloucester, Salem, Cumberland): 900 Holly Dell Court, Sewell

Senior Housing

  • Visitation and access to the facilities is restricted until further notice

Impacted Residences
Homestead at Harmony: 400 Harmony Rd, Gibbstown
Lindenwold Towers: 611 S Emerson St, Lindenwold

Affordable Housing

  • Leasing offices are closed to the public and will operate BY APPOINTMENT ONLY. 
  • We are conducting daily cleaning and sanitizing to protect our vulnerable populations 
  • We are prohibiting community events and use of the common areas but we still require a thorough daily cleansing of the entry ways, laundry rooms, office and shared restrooms

Residents Message: All residents are encouraged to practice “social distancing” protocol suggested by the CDC, including avoiding large crowds and keeping a 6ft distance between you and other persons. In addition, the CDC suggests all senior residents prepare by taking the following precautions to reduce your risk of getting sick with the disease:

  • Stock up on medical and food supplies that will last you at least two weeks
  • Take precautions to keep space between yourself and others
  • When you go out in public, keep away from others who are sick, limit close contact and wash your hands often
  • Avoid crowds as much as possible
  • Stay home as much as possible to further reduce your risk of being exposed

Impacted Residences
Waterfront Village
: 100 Maud Booth Court Bordentown
Brittin Village
: 3911 Federal St, Pennsauken Township


Specialized Services

  • No visitors will be allowed to enter the facilities until further notice

Impacted Programs
ISSI/Phase II: 2601 N. Broad Street, Philadelphia
Neurocognitive Disorder Program
: 4871 Roosevelt Blvd. Philadelphia
Neurocognitive Disorder Program
: 1133 Upsal Street, Philadelphia
Intellectual Disability Services
(IDS): Scattered sites across Philadelphia

Family Violence Prevention Program (FVPP)

  • No visitors will be allowed to enter the facilities until further notice

Impacted Offices
Camden County: 101 S. 17th Street, Camden
Burlington County: 200 Campbell Drive, Suite 103, Willingboro

Stay Informed

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