Volunteers of America Delaware Valley COVID-19 Response and Updates

New Policies and Procedures Have Been Instituted to Minimize Impacts and Protect Clients and Staff

A Message from Our President and CEO

Volunteers of America Delaware Valley holds the essential responsibility of ensuring the health and safety of all clients and staff. With this commitment in mind, our organization has been working tirelessly over the past two weeks to prepare for and minimize the risks associated with Novel Coronavirus COVID-19.

Our mission of bringing real, lasting solutions to the most vulnerable populations in our community will certainly be challenged as we confront the COVID-19 pandemic.

All of our clients continue to depend on Volunteers of America Delaware Valley to provide more than 40 outcome-driven assistance programs on a daily basis – from homelessness, reentry, veterans assistance and affordable housing services to specialized programs for individuals with addiction, traumatic brain injury and/or intellectual disabilities. Just as Volunteers of America as an organization has been doing since its inception in 1896, we, too, will creatively adapt and innovate to meet the ongoing needs of our clients.

We assure you that Volunteers of America Delaware Valley’s strategic planning regarding COVID-19 is both comprehensive and client-centered, and that our operations plan has the appropriate contingencies in place to ensure continuity of quality client care. Despite the many challenges resulting from the continued spread of COVID-19, our organization remains committed to providing our clients with an environment that is conducive to their physical, mental, and emotional health, as well as their recovery and change plan.

Our staff and programs continue to communicate routinely with federal, state, and local authorities to address the evolving needs of the populations we serve and the precautions we must take as an organization. We have instituted new screening and preventative measures, reallocated staff, and increased sanitization at all our facilities. Additionally, we continue to follow and implement industry best-practices including pandemic disease containment protocol to prevent the exposure of clients or staff to COVID-19.

We are confident in our preparation plans and our staff are working diligently during this fluid and ever-shifting pandemic situation to ensure our clients receive the services they need.

Thank you for your continued support of Volunteers of America Delaware Valley and our efforts to safely serve individuals, families, and communities during this trying time. Now more than ever, your support allows us to Give Hope to those in need.

Stay safe,

Daniel L. Lombardo
President and CEO
Volunteers of America Delaware Valley


Resources for the most vulnerable people are needed now more than ever. Any contribution can make a difference - please consider making a donation today.

Program and Service Updates

Updated - April 13, 2020

Donation Drive

  • To better assist those in need, VOADV will be now be accepting donated items every Thursday from 11:30 a.m. to 2:30 p.m. at our Collingswood office – 235 White Horse Pike, West Collingswood, NJ 08107
  • We are asking for items such as: hand sanitizer, Clorox wipes, antibacterial cleaning spray, disposable gloves, bottled water, diapers, baby wipes, non-perishable packaged food and drinks, baby food and more
  • You may drop-off these items through our new “contact free” drop-off zone, as we continue to adhere to recommended social distancing policies.

Administrative Office

      • No visitors/non-VOADV staff will be allowed to enter the offices until further notice
      • Our offices will remain open for business by phone during our normal hours at this time Monday through Friday, 9:00 am – 5:00 pm

      Impacted Offices
      Camden Office: 531 Market Street, Camden
      Collingswood Office: 235 White Horse Pike, Collingswood

      Homeless Services (Emergency Shelters & Transitional Housing)

      • No visitors are allowed to enter the facilities until further notice
      • All new intakes, VOADV staff and clients must be screened prior to entering any facility
      • Anyone with a temperature of 100F or greater will be sent to any Medical clinic/ER
      • Additional hand sanitizing stations have been added throughout the facility with a focus on high traffic areas
      • Each facility and all vehicles are being fully-cleaned multiple times each day
      • All in-home case management has been suspended and non-essential staff are telecommuting

      Impacted Facilities
      Agape House
      Aletha R. Wright “Vision of Hope” Shelter
      Amani House
      Anna Sample Complex
      Eleanor Corbett House
      Home for the Brave

      Navigational Resource Center

        • Ceased outreach at public transportation facilities in Camden and Atlantic counties – rapid response will be provided for by law enforcement
        • Office encounters are being screened prior to entering common areas in a temporary waiting area near the main entrance
        • Increased cleaning for common areas, office and vehicles
        • Street encounters will be screened prior to boarding to a VOADV vehicle
        • New participant intakes in Atlantic City will be performed at the satellite office to limit exposure to individuals at the main office
        • Staff are assisting Atlantic City Housing Authority to deliver meals to seniors housed in Atlantic City
        • Atlantic County - Regular hours of operation will remain in effect at both the main and satellite offices, Monday - Friday, 6:00 am - 6:00 pm
        • Camden County - Hours of operation are reduced, Monday – Friday, 7:00 am – 6:00 pm

        Impacted Offices
        Atlantic County: 26 S. Pennsylvania Ave, Atlantic City
        Camden County: 1812 Federal Street, Camden

        Reentry Services

          • All program visitors and new intakes must complete a pre-screen survey upon entry
          • All residential clients will complete a nursing screen and be scheduled for a physical via the local primary care physician’s office within 5 days of admission
          • Pending medical clearance, any client exhibiting symptoms will be placed into separate sleeping quarters, eating areas and treatment space
          • All participants requesting transportation will be screened prior to boarding a VOADV's vehicle, transportation will be limited
          • Client visitation is suspended for thirty days
          • All clients must must completed a pre-screen survey daily, with results being reported
          • All clients and employees must also undergo a thermometer to test to gauge fever
          • The Community Resource Center is closed to until further notice

          Impacted Programs
          Addiction Treatment Program (ATP) (for Residential & Out-Patient): 510 Liberty Street, Camden PROMISE (Program for Returning Offenders with Mental Illness Safely and Effectively)
               Male participants: 510 Liberty Street, Camden
               Female participants: 509 Cooper Street, Camden
          Community Resource Center (CRC): 101 S. 17th Street, Camden

          Residential Community Release Programs (RCRPs)

            • All program visitation is closed
            • New intakes must complete a pre-screen survey upon entry
            • Additional hand sanitizing stations have been added throughout the facility with a focus on high traffic areas
            • All clients must answer a pre-screen survey daily, with results being reported to the funding source
            • All clients and employees must also undergo a thermometer test to gauge fever
            • In-person meetings will be limited as much as possible
            • All client visitation and furloughs are suspended for thirty days
            • All in-home case management has been suspended and non-essential staff are telecommuting
            • Cathedral Kitchen services continue to function as normal but are prepared to reduce services and provide a 14 day stock pile of non-perishable, microwavable and frozen food items

            Impacted Facilities
            Hope Hall: 676 Fairview Street, Camden
            Fletcher House: 517 Penn Street, Camden
            Garrett House: 509 Cooper Street, Camden

            Safe Return

              • Hours of operation will remain 6:00 am – 6:00 pm
              • All participants will be screened prior to entering main parts/common areas in the offices
              • All participants requesting transportation, to include those engaged through community outreach, will be screened prior to boarding a VOADV vehicle
              • Increasing staff assigned to the satellite office as services can be offered to the community
              • All new intakes are being screened at the satellite office with all possible services offered at that location

              Impacted Offices
              Atlantic County: 26 S. Pennsylvania Ave, Atlantic City
              Camden County: 1812 Federal Street, Camden
              Trenton: 226 W. State Street, Trenton
              Tri-County (Gloucester, Salem, Cumberland): 900 Holly Dell Court, Sewell

              Senior Housing

                • Visitation and access to the facilities is restricted until further notice

                Impacted Residences
                Homestead at Harmony: 400 Harmony Rd, Gibbstown
                Lindenwold Towers: 611 S Emerson St, Lindenwold

                Affordable Housing

                  • Leasing offices are closed to the public and will operate BY APPOINTMENT ONLY.
                  • We are conducting daily cleaning and sanitizing to protect our vulnerable populations
                  • We are prohibiting community events and use of the common areas but we still require a thorough daily cleansing of the entry ways, laundry rooms, office and shared restrooms

                  Residents Message: All residents are encouraged to practice “social distancing” protocol suggested by the CDC, including avoiding large crowds and keeping a 6ft distance between you and other persons. In addition, the CDC suggests all senior residents prepare by taking the following precautions to reduce your risk of getting sick with the disease:

                  • Stock up on medical and food supplies that will last you at least two weeks
                  • Take precautions to keep space between yourself and others
                  • When you go out in public, keep away from others who are sick, limit close contact and wash your hands often and cover your face with a mask
                  • Avoid crowds as much as possible
                  • Stay home as much as possible to further reduce your risk of being exposed

                    Impacted Residences
                    Waterfront Village
                    : 100 Maud Booth Court Bordentown
                    Brittin Village
                    : 3911 Federal St, Pennsauken Township


                    Specialized Services

                      • No visitors will be allowed to enter the facilities until further notice

                      Impacted Programs
                      ISSI/Phase II: 2601 N. Broad Street, Philadelphia
                      Neurocognitive Disorder Program: 4871 Roosevelt Blvd. Philadelphia
                      Neurocognitive Disorder Program: 1133 Upsal Street, Philadelphia
                      Intellectual Disability Services (IDS): Scattered sites across Philadelphia

                      Family Violence Prevention Program (FVPP)

                        • No visitors will be allowed to enter the facilities until further notice

                        Impacted Offices
                        Camden County: 101 S. 17th Street, Camden
                        Burlington County: 200 Campbell Drive, Suite 103, Willingboro

                        Stay Informed

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