Frequently Asked Questions


Who is Volunteers of America?
Volunteers of America is a national, nonprofit faith-based organization providing local human service programs and opportunities for individual and community involvement. Every year more than 1.5 million people across the nation feel the helping hand and compassion of Volunteers of America. Volunteers of America has local affiliates in 44 states across the nation fulfilling community needs. In the Delaware Valley, our services help homeless individuals and families, children, the disabled, ex-offenders, and other persons who need the opportunity to rebuild their lives.

Why do we call ourselves "Volunteers"?
The name Volunteers of America was selected when the organization was founded in 1896. It signified that the organization was comprised of people voluntarily choosing to help others. Today, our services are delivered through a partnership of professional staff, volunteers and other community supporters.

Is Volunteers of America a religious organization?
Yes it is a church. Volunteers of America was established in 1896 by Christian social reformers Ballington and Maud Booth. The mission of the organization, as stated in 1896, is "to reach and uplift all people and bring them to the knowledge and active service of God." We accomplish this through a dynamic ministry of service that takes a comprehensive approach of ministering to the "whole person" to an individual's physical, emotional and spiritual needs.

How are Volunteers of America's programs funded?
The support we receive from individuals, corporations and foundations are very important. In some cases, such as for affordable housing, we charge a fee for services, according to ability to pay. We also work with and receive funds from federal, state and local government to provide services.

How can the public be sure that the money Volunteers of America Delaware Valley raises goes to help people in need?
We are very proud of the fact that nationally more than 88 cents of every dollar spent by Volunteers of America Delaware Valley goes directly to services for individuals, families and communities. Our financial records and those of our national organization are audited every year by a certified public accounting firm. In addition, we voluntarily disclose information about our finances and operations to various charitable oversight agencies that report to the public.